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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Reid Orlando

May 13, 2026

5  out of  5
rating by Reid Orlando
"Switched over recently to this agency and couldn’t be happier with the savings and the fantastic customer service to accompany that. John and Dee have gone above in beyond to find the policy’s that make the most sense for me financially. Couldn’t be happier with the move to State Farm under John Sules"
We responded:
"Reid - first best of luck in your new home. Dee has been an integral part of our team for 20 years. As our assistant office manager, she has consistently demonstrated an exceptional commitment to providing outstanding service to both our team members and clients. Her dedication, professionalism and positive impact on everyone she works with have been truly remarkable. Thank you for writing a review. Wishing you the best in this next chapter. "
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James Phelan

May 11, 2026

5  out of  5
rating by James Phelan
"I just transferred automobile insurance from NY to NJ and Jonathan Castillo could have not made the process any more easier and stress free. He was pleasant and respectful and knowledgable and helpful. Even though I’ve changed states, I am So happy I stayed with Jonathan and State Farm and the John Sules Agency."
We responded:
"James - outstanding customer service is what our office strives to provide. that is the difference maker. We have many clients in NY, NJ, Ct and Pa who are happy they can stay with our agency in an adjacent state. having a great team member like Jonathan supporting our clients makes the difference. thank you for your business and writing this review."
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Joanne S

May 2, 2026

5  out of  5
rating by Joanne S
"I have been working with John Sules agency for State Farm insurance for over 35 years, and I have always had the best customer service and response to all my needs So worth using them. They make all my insurance needs so personal and its a pleasure to have been working with them all these years. My recent call to John G. brought me very quick response and my issues were handled. Thanks"
We responded:
"Joanne - we appreciate your 35 years of loyalty. Long term clients like you helped us build our agency. Thank you for taking the time to write a review and recognizing John G's outstanding efforts."
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Marvin Olivarez

May 2, 2026

5  out of  5
rating by Marvin Olivarez
"This branche of State Farm is great big time, I personally like to deal with Jonh Gianos agent; his service is and attention is Fantastic, He oweis try to resolve my questions & issues right away, Thank you so much for your help John, I appreciate it, God bless you."
We responded:
"Marvin - thank you for taking the time to write a review. We are happy John G provided outstanding customer service that our agency strives for. He is a great member of our great team. We are here to help you in any way possible. All our best."
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Susan R.

April 23, 2026

5  out of  5
rating by Susan R.
"Having Insurance with this agency for 30+ years, I can honestly say that this agency has absolutely , the most delightful , competent, helpful people working there. I recently purchased a new car and had the pleasure of working with Jonathan Hernan Castillo. He worked quickly and professionally. He answered all my questions, patiently, and was able to start my insurance on the day I needed it, which was only a few days away. It made buying a new car, which can be a frustrating experience, run smoothly. I recommend working with him highly. I was accustomed to working with Dee Magdalena in the past at this agency, who is wonderful, and Jonathan was terrific as well!"
We responded:
"Susan/Rima - Thank you for recognizing Jonathan and Dee's outstanding customer service. Our outstanding team strives to keep our clients happy. We truly appreciate your loyalty over 30 years and glad we were able to assist you. Best of luck with your new car. "
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Jordan Plasker

April 21, 2026

5  out of  5
rating by Jordan Plasker
"I asked office manager Daniela for some help with Life Insurance. I was looking to get cash quickly. She sent me paperwork & once I returned it she was able to deposit directly into my bank within 3 business days. John Sules and Daniela, I appreciate your follow up and service!"
We responded:
"Jordan - we hope you and family are well. We appreciate your business over the years. Daniela is a superb team member and person. Thank you for recognizing her outstanding customer service."
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Fran Sachs

April 17, 2026

5  out of  5
rating by Fran Sachs
"John Sules State Farm insurance agency has provided coverage for our cars and home for decades. The office has always been helpful in answering questions and arranging coverage. On the rare occasions when we've had a claim, it has been processed quickly and fairly. This includes an unfortunate incident when a tree fell on our house and caved in part of the roof. Over the years, Gaye Doyle has done an outstanding job of helping us. Recently, Jonathan Castillo reviewed our auto coverage and helped us save hundreds of dollars a year. Many thanks to the entire team!"
We responded:
"Fran/Paulette - thank you for taking the time to write a review and mention the outstanding service Jonathan provided to you. Gaye has retired after 34 years but having team members like Jonathan, continue to give our clients outstanding service. We appreciate your decades of loyal business."
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Alena Sticha

April 16, 2026

1  out of  5
rating by Alena Sticha
"Not the right insurance agency for customers. Their pricing isn’t competitive, and they tend to increase premiums by around 20% every six months—even without any claims or legitimate explanation. The staff has been unhelpful, indifferent and oftentimes rude. There are also some concerns around how paperwork is handled, which is troubling (think scam and hiding the funds). I’d steer clear."
We responded:
"Alena – you were not happy that your refund was not received from December auto cancellation. Please note we have nothing to do with issuing refunds but did process the cancellation to State Farm at that time. We followed up with State Farm and were advised they received return mail twice. We verified your address since you moved and it was correct. We have no control over the US postal service. I suggest next time you move you should have your mail forwarded so you receive it. In your angst you chose to take our agency to small claims court. Prior to that we requested State Farm mail the check to our office so we could deliver it to you. When we advised you of that you said, “see you in court” and hung up. At small claims court the judge admonished you and ruled against you for anything against our agency. Your punitive response was to immediately write a poor google review. You have every right to express and write a google review. However, your facts were totally incorrect, thus your small claims court summons was dismissed. We take pride in the service our agency provides and provided in this case. "
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Uche Nnamdi

April 7, 2026

5  out of  5
rating by Uche Nnamdi
"Daniela Tavares is efficient, professional and smart. She understood what I needed and delivered. She is great at what she does! She is an invaluable member of John Sules' team."
We responded:
"Uche - Welcome to our agency. All of your accolades of Daniela are so true as a great team member and person. Daniela has been with our agency for over 23 years. She is our office manager and runs our agency with caring and efficiency. I am blessed to have her. Thank you"
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Lisa Skrapits

April 3, 2026

5  out of  5
rating by Lisa Skrapits
"Jonathan Castillo is a pleasure to work with. He is very professional and takes his time in explaining everything. When I leave a message, he promptly returns my call."
We responded:
"Lisa - Jonathan is a great member of our team. He is caring and provides outstanding customer service. We have a great team of caring people as Jonathan has demonstrated. We strive to give the best value for our clients."
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Simon Arabian

April 2, 2026

5  out of  5
rating by Simon Arabian
"John and his agency have been servicing myself, my family and a majority of my clients for almost two decades. Simply put, you just don’t get service like this from another insurance agency. They care about their policy holders and always have their best interests in mind. John is hands on, his agents are all incredibly knowledgeable, and they’ve never failed me when it comes to anything policy related. They are not just the middle man between you and your insurance company…I’ve been with State Farm for almost 20 years, I haven’t had to speak with a actual claims handler more than a handful of times. Why? Because John and his staff are always there to address and answer all questions. There’s no other agent that provides the service that The John Sules Agency does, you cannot go wrong by switching to them!"
We responded:
"Simon - thank you for writing a great review. I know how busy you are. We strive to take care of our clients in every way possible. We appreciate your loyalty and long-term business. "
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Cal Cahill

April 2, 2026

5  out of  5
rating by Cal Cahill
"John Sules has built an exceptional team of insurance pros at the John Sules State Farm Agency. Recently, John G. and Lisa helped me with a couple of issues. They were both knowledgeable, efficient and friendly. I couldn’t have asked for better customer service. 10 out of 10!"
We responded:
"Call - so happy to hear of the outstanding customer service from John G and Lisa. they are great team members. thank you for your review. we appreciate your business"
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dodger

March 16, 2026

5  out of  5
rating by dodger
"Dee is the best! Always takes care of me, great customer service, promote her!"
We responded:
"Dee is a long-term valuable member of our team. As the assistant office manager, she demonstrates incredible skills and caring for our clients. Thank you for taking the time to recognize her outstanding efforts."
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Joe Bonnema

March 16, 2026

5  out of  5
rating by Joe Bonnema
"Jonathon quickly resolved a billing issue when I called in. Professional and prompt."
We responded:
"Joe - we are very happy Jonathan provided outstanding customer service on your billing issue. Thank you for recognizing his efforts. And thank you for your business of many years."
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John Piscitelli

March 15, 2026

5  out of  5
rating by John Piscitelli
"John Sules is the type of Agent I was hoping for. My previous StateFarm Agent was terrible. They made mistakes, never followed up and basically were not good at all. I had to notice mistakes and call back to get them resolved. I was getting ready to switch to another company and was referred to John Sules office. It has been the type of experience I was looking for. I have only been with this office for about a month, however, the change was immediate. Friendly staff, following through, calls back and the type of office that you would expect as excellent customer service. Insurance is something you have to have, and when you need to talk to an agent, something is usually wrong and you want a sympathetic helpful person on the other end of the line. I have had that type of experience with John Sules office staff. I am in a claim right now, and I am being treated with the respect and follow up I would expect at a time like this. It is difficult when something happens, and having people who stand up to "Like a good Neighbor, StateFarm is there", really helps. I would highly recommend John's Statefarm office."
We responded:
"John - thank you for your accolades and review. My 12 staff people and i strive to provide outstanding customer service. Dealing with Insurance companies can be difficult and errors happen. To us it is always how these errors are rectified that is important. Please contact my office or myself with anything you need. "
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damon n

March 2, 2026

5  out of  5
rating by damon n
"Excellent customer service, great communication, they answer all my emails quickly and take care of my claims very fast."
We responded:
"Damon - thanks for taking the time to write a review. Jonathan Castillo handled your claim quickly and efficiently through our office. We strive to provide outstanding customer service to all our clints. We are proud to have Jonathan on our team represent that mindset.."
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Ron Wish

February 25, 2026

5  out of  5
rating by Ron Wish
"Jonathan offered to reduce my premiums on 2 auto policies by sending them for review. He followed through on everything and ended up saving me $1000/yr. He did a fantastic job."
We responded:
"Ron - thank you for your 38 years of loyalty and trust in our agency. Very happy Jonathan provided outstanding customer service in his review of your insurance and able to offer a rerate option. the rerate saved you a substantial amount. Thank you for recognizing his outstanding efforts."
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Fred Greenspan

February 14, 2026

5  out of  5
rating by Fred Greenspan
"I have has State Farm insurance in New City for over 25 years. John Sules and Brianne Farrell are like family to me. Yes, I am in very good hands with State Farm! Fred G"
We responded:
"Fred - you folks have been with me from day one 42 years ago. thank you so much for you outstanding review and recognizing Brianne's efforts. The Greenspan's are like family to us. My great team strives to provide outstanding customer service in this world where it is lacking. Your years of loyalty and business have helped me build my business. To you and Pam I am eternally grateful."
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Joseph Fernandez

February 12, 2026

5  out of  5
rating by Joseph Fernandez
"I had an accident recently, and reached out to John Sules State Farm because they’ve always been consistent in providing me with all the information I need quickly. Rocio Escribano was super helpful and I was all set in just a few minutes! Excellent service!"
We responded:
"Joseph - thank you for your review. We are happy that Rocio handled your claim with perfection. We don't give you an 800# or tell you to call the claims office. We assist our clients with outstanding customer service they expect for their premium. We are very proud of Rocio and love having her as an integral team member."
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Philip DiVenere

February 12, 2026

5  out of  5
rating by Philip DiVenere
"The professionalism and promptness with which Valeria Almonte addressed my billing issue need to be highly praised and publicized. Valeria delivered all that she promised, and I couldn't be more satisfied with the assistance she provided. I was thinking about switching insurance companies, thanks to Valeria, I'm staying with State Farm. Great work Valeria!"
We responded:
"Phil - Much appreciate taking the time to write a review. Valeria has demonstrated outstanding customer service which is recognized by your review. Valeria fulfills our office mindset that relationships are important in our business. Thanks to Val and my dedicated staff of twelve we have great clients like you and Angela for decades. All our best"
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Joel Polanco

February 11, 2026

5  out of  5
rating by Joel Polanco
"had an excellent experience working with Rocio Escribano at John Sules agency. She is incredibly professional, knowledgeable, and truly cares about her clients. Rocio took the time to explain all my options clearly and made sure I understood my coverage. She was patient, responsive, and made the whole process smooth and stress-free. What really stood out was her dedication and attention to detail. You can tell she genuinely wants the best for her clients, not just to sell a policy. I highly recommend Rocio Escribano to anyone looking for reliable insurance support and outstanding customer service!"
We responded:
"Joel - thank you for your great review of our agency. Especially Rocio Escribano. She has been an integral part of our team for 15 years. Your description of her dedication to clients, attention to detail and efficiency are spot on. We appreciate your family's business."
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Mike Gorham

February 11, 2026

5  out of  5
rating by Mike Gorham
"I am very selective with whom I do business with. I am not a price shopper, I value relationships over transactions. My family and I value the the integrity John and his team bring to the table. The Sules agency provided a fair and comprehensive solution to our family and we can't thank him enough."
We responded:
"Thanks Mike. As a fellow successful businessowner you know the importance of trust and outstanding customer service. You always demonstrate those values in your business."
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Kip Kaplan

February 10, 2026

5  out of  5
rating by Kip Kaplan
"Exactly what you want in a customer service representative: truthful and responsive. Doesn't get better than that."
We responded:
"First thank you for your decades of loyal business and trusting our agency with your insurance. We truly appreciate taking the time to do a review considering how busy i know you are. Contact us for anything you need. Wishing you a great happy and healthy year."
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Joe Meyers

February 9, 2026

5  out of  5
rating by Joe Meyers
"I have been a customers at John Sules State Farm for many years and I am extremely satisfied with their service and support. Especially, Johnny G. He is a great person, very professional, extremely responsive and helpful. Johnny G is always available to answer any questions and help keep costs low and coverage high . Shout out to Johnny G. I highly reccomend John Sules agency for your insurance needs."
We responded:
"Joe - we appreciate your decades of business. John G is everything you have described and more! He truly cares. It is very nice of you to take the time and write a review. Thanks for extra shout out for Johnny G!. all our best."
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Samantha Stauff

February 8, 2026

5  out of  5
rating by Samantha Stauff
"I’ve had a wonderful experience with John Sules State Farm Insurance! Everything went smoothly, professionally, and completely stress-free. John is knowledgeable, attentive, and provides the kind of personal service that’s hard to find these days. Dee M. is the absolute best! She’s friendly, easy to work with, and genuinely cares about her customers while making sure every detail is handled perfectly. Highly recommend this agency!"
We responded:
"Samantha - thank you for your review and shout out to Dee. Dee has been a great part of our team for almost 20 years. She is one of our team leader and exemplifies our desire to provide outstanding customer service to our wonderful clients like you and your family."